سياسة الاستبدال والإسترجاع
Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within three days from the date of receipt of the product, and he is not entitled to exchange the product after three days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the shipping costs if he wants to exchange the product, and in international exchange, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was imported or manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or CDs or software programs that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. 7- If the product is any type of sticker, including all types such as car decals (stickers).
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